Office Policies & Payment Information

Office Policies & Payment Information

Parent Participation

We welcome parents to come back into the treatment area for the child's first visit to see our dental facility and treatment procedures.  However, for us to  establish a trusting relationship with your child, we ask that parents remain in the waiting room during future visits.  We encourage children 3 years and older to come back to the treatment area by themselves to build independence and trust.  Typically, children of all ages will do better without a parent present in the treatment room during an operative (filling) appointment.  Please feel free to ask our office staff any questions you have concerning your child's dental treatment at any time.


Your scheduled appointment is time reserved specifically for your child.   If a cancellation is unavoidable, please call the office at least 24 hours in advance so that we may give that time to another patient.  In addition, if you arrive 10-15 minutes late for your appointment, you may be asked to reschedule for the next available appointment time.  Failure to do so may result in a rescheduling fee or possible dismissal from our office.  A parent or legal guardian (with official documentation) must be present in the office during the initial examination and/or any operatory appointments.

Fees and Payment

We accept cash, check or credit card (Mastercard, Visa, Discover).  If you are interested in one of the financing plans offered by CareCredit, we will be happy to assist you with the application.  If you have any questions concerning fees or methods of payment, please let us know.  In certain circumstances an account balance may occur.  Southwest Pediatric Dentistry requires all outstanding balances to be paid in full within (30) days.


As a courtsesy to our patients, we will complete insurance claim forms at our expense.  If possible, we will always try to provide you with a written cost estimate before service is provided.  We will be happy to bill your dental insurance company for services rendered.  If your child is covered under dental insurance, you will be responsible for 25% of each visit due at the time of service with the exception of routine dental visits.  If your child is NOT covered by dental insurance, you will be responsible for 100% of each visit due at the time of service.  If your insurance company fails to pay our office within (60) days, then you are responsible for the balance.  There is a variety of insurance coverage.  Nearly every dental plan limits the amount of money the insurance company will pay for covered services.  Coverage is rarely 100%.  If you have any questions about you coverage, please refer these questions to your insurance carrier or your employer.